FAQ regarding SmartMap Explorer & SmartMap Data for your reference.
SmartMap Explorer is a web-based map application by TM that allows businesses to perform geo-spatial analysis to support their business decision-making. Users only need Internet connection and web browser/mobile devices.
You can contact TM Account Manager/Sales or submit your enquiry to subscribe through email@example.com.
For the moment, the subscription can only be made through your TM Account Manager/ Sales.
SmartMap Explorer has one package only which is the Basic package & the subscription period is 1 year.
Payment for the subscription fee can only be made through your TM Account Manager/ Sales or direct at TM point.
Your account will be activated in 3 days from the time of submitting your application form and payment received. A notification email with a username and default password will be sent to your email address once your account has been activated.
You may renew your subscription through your TM Account Executive/ Sales.
You are not allowed to change the subscription period or terminate your account during the subscribed period.
Only one concurrent user is allowed for one login.
Your data will be preserved in the SmartMap Explorer server for 1 month after the expiry of your account. If the subscription is not renewed within this 1 month, all preserved data will be deleted. Hence, it is important for the subscription to be renewed 1 month prior to the expiry date.
You can submit your problem enquiry at firstname.lastname@example.org.
Windows: Windows 10 and above
Internet Speed: Minimum 1 Mbps, more than 20Mbps for best performance.
Web Browser: Microsoft Edge 41, Firefox 50 and above.
*Internet Explorer 11 is not supported
Contact TM ONE Account Manager (AM)/ Sales or send an email to email@example.com
The TM digital map in SmartMap Data is updated every 3 months.
There are basemap, POI, search, property, SME, boundary, census, locatic and street API that are available for customers.
Contact your TM ONE Account Manager/ Sales or email to firstname.lastname@example.org.
There will be a notification via email when you reached 70% and 100% credits usage. We will remind you of the next action.
Email to email@example.com with your full details and we will contact you if we need a clarification.
You will receive and used the API key after you have done full payment for the service.
Yes. We will send out a notification 7 days prior to the maintenance and a day before as a reminder.
Your minCredit is less than 100 credits. To use/map/wms API endpoint, you must have minCredit 100 credits.
Your credit will be top-up & the validity period will extend. For example, customers subscribe to package A ( 200K credits) & the expiry date is from January 2020 until December 2020. But in May you subscribed to another package B (500K), the expiry date will be extended & refreshed to 1 year back ( May 2020 until 2021).
You will get a notification & can request to upgrade or subscribe with the new package.